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Monday, April 17, 2017

Console Latency Issues and Network Outages

At the start of the weekend we began seeing an issue on our PS4 environment. We initially thought it was due to the recent patch or seasonal event but as time went on the issue spread to our XB1 environment as well. We have now identified the issue to be related to a new type of DDOS attack against our servers which spams our network and is causing latency and connectivity issues within the game.

Today we also received approval for the Xbox One to be patched with the seasonal event however we’re holding off on patching while the DDOS issues are present.  

We apologize for the disruptions and are working with our mitigation provider to combat the attacks moving forward.

Thursday, April 6, 2017

PlayStation 4 Update



With the soft launch finally done, we now have a new build being tested to resolve the key issues reported. The main issue so far has been the frame rate drop as new characters load in, which some players may have reported as lag. The cause is actually not “lag” (which would imply server or network issues), but the frame drops have to do with the custom character baking when new characters show up in the district, which is especially noticeable in the social district.

Frame Render

As you know APB Reloaded gives you the ability to customize your characters to an unbelievably high level (one of our favorite features), but the downside is that the system creates the custom character textures and shapes in real-time based on each player’s character data, and then pushes the content to everyone else who happens to be in the same district. The code breaks this complex process down into smaller components and spreads the work over multiple frames, but there appears to be an issue with performance on PS4 which causes some of the computations to take considerably longer than expected when combined with real world customized characters and the number of characters that load in and out of a district in a session (especially in Social). We are right now working hard on a new build that will dramatically reduce this effect, and have been working on fixes we can quickly get in to the first patch. Then we are planning a more extensive overhaul in subsequent patches to eliminate the issue.

Crash

Two thirds of the crashes from the first weekend were due to a single memory issue (again related to the complexity of real world custom characters), and we have identified the cause and are testing a fix in the live environment right now. Once it passes Sony QA we’ll push it out to live which should remove the main stability issue in that first patch.

Thursday, March 30, 2017

Play Station 4 Soft Launch!


Spring has sprung in the US and with that we have exciting news! We’re happy to announce that the APB Reloaded PlayStation 4 soft launch starts during the next 24 hours. The US launch occurs at 8 AM PDT March 31, with most of the other regions launching at midnight their time.

The game will remain in a "Soft Launch" mode for the first 30 days (which mostly means it will have limited public announcements other than the formal launch announcement from the Publisher). During this 30 day period we encourage all current and former PC players to try the game and to give us feedback that we can incorporate into the upcoming updates (note: in order to access our private APB PS4 forums, you first have to log in to APB from a PS4 before you can use the forums).

As a "thank you" for helping test the game during the first month, we are giving out freebies to all players who log in AND we will be giving out "Founders" tags for those that put in more than 10 hours in game prior to the first patch (or during the first 30 days, whichever comes first). These will be delivered at patch time.

Innova Migration

We’re still working hard on the migration as it has taken longer than originally anticipated, especially as it has collided with the PS4 launch. We are going through all items in the databases and doing some balance passes. Once we get closer to the launch of the migration, we will make a post asking for testers from the original Russian side to help us with testing out the processes. 

Engine Upgrade

Once we are out of the soft launch for the PS4 the team moves on to completing the Engine Upgrade work for the PC side. There is no estimation at this time, but we’ll keep you posted.

Have a great week! 


Tuesday, February 7, 2017

Valentine's Day Event

Hello Everyone!

We hope the PC players enjoyed the Anarchy event! The Xbox One players will get to try it out with this upcoming patch along with the Valentine's day event.

Innova Migration

With the news of Innova server closing down we’ve been working on the migration of all the accounts to our servers.  We’ve decided to give Innova their own server (yes we’ll need a name), instead of migrating them into our existing communities. Once everything is finalized, we’ll have more details on how to proceed with the migration.  Here is a FAQ we’ve put together for now and some items may change as we progress further into the process.   We’re taking name suggestions in this thread for the new server.

What will happen to player nicknames written in Cyrillic?
We will support Cyrillic names on the new world we are migrating the players to. It will be on a first-come/first-serve basis, so character names will be migrated as-is if there are no conflicts (nobody has created a character with that name already). If there is a conflict, we will randomly assign them a new name and provide a free name change.

What happens to banned Innova accounts?
It will be a clean slate - we will allow all accounts to migrate their characters over.

What happens if I have an account with Innova and GamersFirst using the same e-mail? Will they be merged?
Players will need to login to an existing GamersFirst account or create a new account prior to their characters being migrated. The e-mail for the GamersFirst and Innova accounts do not need to match.

Will you delete some of the content that players had, or will all items be present after the transfer?
We are still reviewing the content that Innova players had and comparing it to what we support in our version of the game. We may need to remove any content that was not intended to be released to players such as in-development/incomplete clothing, weapons, etc. Besides those items, we plan to bring over all other content including the items created for the Innova build of the game. In the case of weapons, we may alter their stats slightly to maintain proper game balance with our weapons.

What if I don’t have access to my e-mail address for Innova?
The primary verification method for claiming accounts will be based on a code that Innova will e-mail to their players when the migration process is ready. The code will also be accessible by logging into their website.


Valentine’s Day PC

Valentine's Event: Runs from the 8th of February until the 22nd of February at 10:00 AM (UTC).  Earn various rewards and prizes for completing special Valentine's roles with the unique Valentine's weapons.  Whether it is your first time or you are a returning player, here is your chance to earn theme, skins, weapons and many other prizes.

New Mission Rewards

Players have a chance of winning new Valentine’s Day Gift Boxes with every mission to give away to that special someone. 






The 'Valentine's Massacre’ Event

Tracks kills with the following primary weapons:

STAR 556 'Love-Gun' - Gifted on login (please check your in-game mail)

Colby SNR 850 'Cherub' - Gifted on login (please check your in-game mail)

Colby M-1922 'Chopper' - Level 4 reward of the 'Valentine's Week Massacre' role

Joker SR15 'Casanova' - Available through Armas

Obeya CR762 'Heartbreaker' -  Available through Armas

Colby CSG-20 'Speed-Dater' -  Available through Armas

N-HVR 243 'Cupid's Arrow' -  Available through Armas

STAR 556 'Love-Gun' R&D III -  Available through Armas

Colby M-1922 'Big Chopper' -  Available through Armas

The requirements and rewards for the ranks of the 'Valentine's Week Massacre' role are as follows:

Rank 1
Requirements: 50 kills
Reward: Death Theme 1

Rank 2
Requirements: 150 Kills
Reward: Love Heart Glasses

Rank 3
Requirements: 300 Kills
Reward: Death Theme 2

Rank 4
Requirements: 500 Kills
Reward: A leased M1922 (Tommy Gun) + Pink Preset Police Hat

Level 5 
Requirements: 750 Kills
Reward: 'Casanova' Title + Valentine's weapon skin

The 'Snubby Love' Event

Tracks kills with the following secondary weapons:

Colby SNR 850 'Cherub' - Gifted on login (please check your in-game mail)

The levels for the ranks of the 'Snubby Love' role are as follows:

Rank 1
Requirements: 25 kills
Reward: Ophelia - Blonde Decal Unlock

Rank 2
Requirements: 75 Kills
Reward: Prentiss (for Enforcers) / Bloodroses (for Criminals) symbol

Rank 3
Requirements: 150 Kills
Reward:Ophelia - Red Head Decal Unlock

Rank 4
Requirements: 250 Kills
Reward: Colby SNR 850 'Cherub' unlock, so it can be purchased from Contacts at any time (including outside the event)

Level 5 
Requirements: 375 Kills
Reward: 'Cherub Chaser' Title

The '7 Stages of Heartbreak' Event

The 7 Stages of Heartbreak is back! For every day you login, you'll earn the following rewards*:

Day 1 and 2 (Feb 8th and 9th):   Title: "Shocked" 
Day 3 and 4 (Feb 10th and 11th):   Title: "Denying" 
Day 5 and 6 (Feb 12th and 13th):   Title: "Angry" 
Day 7 and 8 (Feb 14th and 15th):   Title: "Bargaining" 
Day 9 and 10 (Feb 16th and 17th): Title: "Guilty" 
Day 11 and 12 (Feb 18th and 19th): Title: "Depressed" 
Day 13 and 14 (Feb 20th and 21st): Title: "Accepting" 
Log in at least 7 days of the event: Title: “Forever Alone” & the event reward: "Quiver Backpack" clothing item

*PLEASE NOTE: 
  • The login reward for 7 days and Title will not be received instantly, as they have to be processed through our external logging and then sent out to your account. 
  • Login reward dates change at 10 AM UTC / 5:00 AM EST / 4:00 AM CST  / 2:00 AM PST
Xbox One 

Valentine’s Day Xbox One

Valentine's Event: Runs from the 8th of February until the 22nd of February at 10:00 AM (UTC).  Earn various rewards and prizes for completing special Valentine's roles with the unique Valentine's weapons.  Whether it is your first time or you are a returning player, here is your chance to earn joker tickets, skins, weapons and other prizes. 

The 'Valentine's Massacre’ Event

Tracks kills with the following primary weapons:

STAR 556 'Love-Gun' - Gifted on login (please check your in-game mail)

Colby SNR 850 'Cherub' - Gifted on login (please check your in-game mail)

Colby M-1922 'Chopper' - Level 4 reward of the 'Valentine's Week Massacre' role

Joker SR15 'Casanova' - Available through Armas

Obeya CR762 'Heartbreaker' -  Available through Armas

Colby CSG-20 'Speed-Dater' -  Available through Armas

N-HVR 243 'Cupid's Arrow' -  Available through Armas

STAR 556 'Love-Gun' R&D III -  Available through Armas

Colby M-1922 'Big Chopper' -  Available through Armas

The requirements and rewards for the ranks of the 'Valentine's Week Massacre' role are as follows:

Rank 1
Requirements: 50 kills
Reward: 500 Joker Tickets

Rank 2
Requirements: 150 Kills
Reward: Love Heart Glasses

Rank 3
Requirements: 300 Kills
Reward: 200 Joker Tickets

Rank 4
Requirements: 500 Kills
Reward: A leased M1922 (Tommy Gun) + Pink Preset Police Hat

Level 5
Requirements: 750 Kills
Reward: 'Casanova' Title + Valentine's weapon skin

The 'Snubby Love' Event

Tracks kills with the following secondary weapons:

Colby SNR 850 'Cherub' - Gifted on login (please check your in-game mail)

The levels for the ranks of the 'Snubby Love' role are as follows:

Rank 1
Requirements: 25 kills
Reward: Ophelia - Blonde Decal Unlock

Rank 2
Requirements: 75 Kills
Reward: Prentiss (for Enforcers) / Bloodroses (for Criminals) symbol

Rank 3
Requirements: 150 Kills
Reward:Ophelia - Red Head Decal Unlock

Rank 4
Requirements: 250 Kills
Reward: Colby SNR 850 'Cherub' unlock, so it can be purchased from Contacts at any time (including outside the event)

Level 5
Requirements: 375 Kills
Reward: 'Cherub Chaser' Title

The '7 Stages of Heartbreak' Event

For every day you login, you'll earn the following rewards*:

Day 1 and 2 (Feb 8th and 9th):   Title: "Shocked"
Day 3 and 4 (Feb 10th and 11th):   Title: "Denying"
Day 5 and 6 (Feb 12th and 13th):   Title: "Angry"
Day 7 and 8 (Feb 14th and 15th):   Title: "Bargaining"
Day 9 and 10 (Feb 16th and 17th): Title: "Guilty"
Day 11 and 12 (Feb 18th and 19th): Title: "Depressed"
Day 13 and 14 (Feb 20th and 21st): Title: "Accepting"
Log in at least 7 days of the event: Title: “Forever Alone” & the event reward: "Quiver Backpack" clothing item 

*PLEASE NOTE: 
  • The login reward for 7 days and Title will not be received instantly, as they have to be processed through our external logging and then sent out to your account.
  • Login reward dates change at 10 AM UTC / 5:00 AM EST / 4:00 AM CST  / 2:00 AM PST

Anarchy Event Xbox One 

When the event starts, all players are split into two teams. Unlike before, different faction members can be on the same team (it's Anarchy after all) and we use matchmaking to ensure the teams are fairly even. Groups are never split up, so make sure you and your friends are together before entering if you want to ensure you play together.

When you spawn, you won't have a primary weapon. Instead, we spawn them around the map. The game mode is a simple death-match, so it's up to you whether you want to search for a weapon of your choice, or head straight into combat with your secondary and grenades and take one from the enemy.

If you survive long enough, you'll start passively gaining score. You'll also start to gain a score multiplier that ticks up over time. If your score reaches above 500, you'll gain access to your primary weapon, meaning you don't have to search for weapons any-more. Careful though, when this happens you'll also be shown periodically to your enemies, giving them a chance to hunt you down.

As the game progresses, and team lives go down, more weapons start spawning in different locations, providing more varied game-play. Legendary weapons will also start to appear, but be shown on the map. Best be quick, or be ready to kill whomever took it (friendly fire of course is disabled in this game).

We would love to have your feedback on the event. Let us know what you think on the forums!